The show about how enterprises are deploying Al agents and generating real ROl.
Meet
The Leaders Building
The New Normal
More about the show
Meet
The Leaders Building
The New Normal
More about the show
Latest episodes
Travel
Azamara Cruises with CEO Dondra Ritzenthaler
Dondra Ritzenthaler, CEO of Azamara Cruises, on small ship destination immersion, selling through travel advisors, and using AI for the pre-work while a human closes.
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4
Ships
Each with a maximum of 350 staterooms and 700 guests
2 to 1
Crew to guests
Almost two crew for every guest, about 1,500 crew members across the fleet
80%+
Sold by travel advisors
A share most cruise lines do not disclose
2x
Future cruise sales
Doubled in the last two years, the leading indicator for how far out the ships are booked
More episodes
New Release
Travel
Azamara Cruises with CEO Dondra Ritzenthaler
Dondra Ritzenthaler
CEO, Azamara Cruises
Travel
Marriott Vacations Worldwide with President and COO Mike Flaskey
Mike Flaskey
President and COO, Marriott Vacations Worldwide
Higher Education
Dallas College with Chancellor Justin Lonon
Justin Lonon
Chancellor, Dallas College
Higher Education
University of Phoenix with COO Raghu Krishnaiah
Raghu Krishnaiah
Chief Operating Officer, University of Phoenix
U.S. Department of Labor with Chief Innovation Officer Taylor Stockton
Taylor Stockton
Chief Innovation Officer, U.S. Department of Labor
Higher Education
UMGC with President Dr. Gregory Fowler
Gregory Fowler
President, University of Maryland Global Campus
Higher Education
How SNHU Serves 300,000 Students With AI Agents and Human Advisors
Lisa Marsh Ryerson
President, Southern New Hampshire University
Higher Education
National University President Dr. Mark Milliron on Serving 130,000 Working Learners and Giving Every Student an AI Wingman
Mark Milliron
President, National University
Higher Education
UMass Global Chancellor Dr. David Andrews on Running an Online University for 19,000 Working Adults in the AI Era
David Andrews
Chancellor, UMass Global
Higher Education
WGU President Scott Pulsipher on Scaling to 500,000 Degrees and Designing the AI-Native University
Scott Pulsipher
President, Western Governors University
Higher Education
Miami Dade College President Madeline Pumariega on Deploying AI at Scale in Higher Education
Madeline Pumariega
President, Miami Dade College
Higher Education
Penn Foster CEO Kermit Cook on Reinventing a 135-year-old Institution with AI
Kermit Cook
CEO, Penn Foster
Builders, In Their Own Words:
Hand-picked moments from guests on The New Normal running real AI in production with real outcomes.
AZAMARA CRUISES · EPISODE 12
So if AI's coming and it can help us, let's go.
Dondra Ritzenthaler
CEO, Azamara Cruises
MARRIOTT VACATIONS WORLDWIDE · EPISODE 11
You don't have the reach that these digital workers do.
Mike Flaskey
President and COO, Marriott Vacations Worldwide
DALLAS COLLEGE · EPISODE 10
Higher education is built on an old, broken, dated, antiquated model that has to change.
Justin Lonon
Chancellor, Dallas College
UNIVERSITY OF PHOENIX · EPISODE 09
Everyone is gonna use AI in the workplace. It's a given.
Raghu Krishnaiah
Chief Operating Officer, University of Phoenix
U.S. DEPARTMENT OF LABOR · EPISODE 08
The pie doesn't stay the same. The pie actually expands.
Taylor Stockton
Chief Innovation Officer, U.S. Department of Labor
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